Terms for Online Flower Delivery Orders

Florist Keston - Terms & Conditions for Online Flower Delivery

Introduction

Thank you for choosing Florist Keston for your flower delivery needs in Keston and the surrounding areas. By placing an order for flower delivery through our website, you agree to be bound by these Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities as a customer. These Terms & Conditions apply to all online purchases from customers located in Keston and neighbouring locations.

Order Process

All orders for online flower delivery in Keston are subject to acceptance and availability. Our online catalogue sets out the range of flowers, bouquets, and related products we offer for delivery.

To place an order, simply select your preferred arrangement, add any custom notes (such as delivery instructions or card messages), proceed to checkout, and provide accurate delivery details including recipient name, address, and your contact information. It is your responsibility to ensure that all details supplied to us are correct and complete in order to avoid delays or failed deliveries.

After completing your order, you will receive an order acknowledgement via our website or by other confirmation methods. This acknowledgement outlines the items ordered and the delivery address provided. Please note, this is an acknowledgment and not confirmation we have accepted your order.

All orders are subject to acceptance by Florist Keston, based on availability and suitability. Once accepted, you will receive an order confirmation, at which point a contract between you and Florist Keston is formed. We reserve the right to reject or cancel any order before acceptance, and if so, no payment will be taken, or a full refund will be given for any amounts already paid.

Products, Substitutions & Availability

All products are subject to availability. In the event that any flowers or products you require are unavailable at the time of order, we will substitute with items of equal or higher value and similar appearance. We will always endeavour to inform you of such substitutions prior to delivery.

Images on our website serve as a guide to the style and colour scheme; however, flowers are natural products, and some variation is inevitable. Seasonal availability and supply may affect the precise colours and varieties used in your bouquet or arrangement.

Pricing and Payment

All prices for flower delivery in Keston and nearby areas are clearly displayed on our website and are inclusive of VAT (where applicable). Additional delivery charges may apply depending on your chosen location and delivery time; these will be shown separately at checkout.

We accept a range of secure payment methods, which will be shown during the checkout process. Payment must be made in full before delivery can be arranged. Orders will not be processed until payment is received in full by Florist Keston.

In rare cases, a pricing error may occur. In the event that a product is incorrectly priced, we reserve the right to cancel your order and issue a full refund or offer the product at the correct price, in which case you may decide whether to proceed.

Delivery Terms

Our flower delivery service covers Keston and surrounding areas. We will always aim to deliver your order on your requested date. However, delivery dates and times cannot be guaranteed, especially during peak periods or in case of circumstances beyond our control (such as severe weather or traffic disruption).

It is your responsibility to provide clear and complete delivery information. If the recipient is not available at the address given, we may attempt to leave the order with a neighbour, leave in a safe place, or follow your instructions, where possible. On such occasions, a delivery note will be left for the recipient, and you will be notified of the completed delivery.

Should we be unable to complete the delivery due to incorrect information or inability to access the property, we will attempt to contact you for further instructions. If redelivery is required, additional charges may apply.

Cancellations and Amendments

If you need to cancel or amend your order for flower delivery in Keston, please contact us as soon as possible, ideally within 24 hours of placing your order. Cancellations or amendments can normally only be processed if work on your order has not already begun and if the order has not left our premises.

If your cancellation or amendment is received after your order has already been prepared or dispatched, we regret that we will be unable to refund or change your order, as fresh flowers are perishable items and personalised arrangements cannot be resold.

In the event of a non-perishable product, you may have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please contact us for further information where appropriate.

Returns and Refund Policy

Fresh flowers are highly perishable products; as such, returns are only accepted if the delivered flowers are damaged, poor in quality, or do not match the order description. If you believe your delivery is defective or unsatisfactory, please contact us within 24 hours of receipt, providing clear photographs and a description of the issue.

If we agree that the products supplied do not meet our standards or the order specification, we will offer to replace the arrangement, arrange for collection of the original flowers, or provide a full or partial refund as appropriate. Our decision will be final in all such cases. Proof of purchase will be required for any returns or refunds.

Non-perishable products can be returned within 14 days of receipt, provided they are in their original condition. Please contact us for instructions in these cases.

Limitation of Liability

We take every care to ensure that our flowers and products are delivered in excellent condition, and that delivery takes place within the agreed timeframe. However, Florist Keston will not be liable for:

Any failure to deliver your order due to incorrect or incomplete address or recipient information supplied by you.
Delivery delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, traffic disruption, or other unforeseen events.
Slight variations in product appearance resulting from the nature of flowers, substitutions, or seasonal changes.
Any loss, damage, costs, or expenses arising from the use of our website or from any order placed unless directly caused by our proven negligence.

Nothing in these Terms & Conditions excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.

Customer Responsibilities

By placing an order with Florist Keston, you confirm that:

You are at least 18 years old.
All information supplied, including card messages and delivery addresses, is accurate and not misleading.
You have the authority to use the payment method provided for your order.
You are purchasing flowers for delivery within Keston or designated surrounding areas where we operate.

We reserve the right to decline any order that we reasonably believe does not meet these requirements.

Intellectual Property Rights

All content, including text, images, logos, and graphics on the Florist Keston website, is the intellectual property of Florist Keston or its licensors. Use of our content is permitted solely for personal reference or to facilitate your order. Commercial use, reproduction, or distribution without express permission is prohibited.

Privacy Policy

Florist Keston is committed to safeguarding your privacy and processing your personal data in accordance with applicable UK data protection laws. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information when you use our online flower delivery service.

Changes to Terms & Conditions

Florist Keston reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our services, law, or business operations. The terms in effect at the time you place your order will apply to that order. We recommend reviewing this page regularly to stay updated.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract for the purchase of goods from Florist Keston, will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contacting Florist Keston

If you have any questions about these Terms & Conditions, your online order, or our flower delivery service in Keston and surrounding areas, please use the contact form on our website.

These terms are intended to provide clarity and reassurance for all Florist Keston customers. We look forward to delivering beautiful flowers to you and your loved ones across the Keston region.