Returns, Refunds & Complaints Policy for Florist Keston
Our Commitment to Fresh Flowers in Keston
At Florist Keston, we take pride in supplying only the freshest, highest quality flowers to our valued customers throughout the Keston area. Whether serving households or local businesses, we stand by our Fresh Flowers Guarantee, ensuring that every bouquet and arrangement arrives in peak condition. Your satisfaction is our top priority, and our returns and complaints policy reflects this commitment.
Damaged-On-Arrival Policy
If your flowers or floral arrangements are delivered in a damaged or wilted state, please notify us as soon as possible after delivery. We kindly ask you to take a clear photo of the flowers on arrival, showing any damage or quality issues. This helps us to quickly assess the situation and provide the most appropriate resolution for you. Our team is dedicated to resolving such issues promptly to make sure you are delighted with your order.
Freshness Window Guarantee
With our Fresh Flowers Guarantee in Keston, we ensure your flowers will remain vibrant and beautiful for a minimum of 5 days from when they reach you, providing they are cared for according to our care instructions. Should you find that your flowers do not meet our freshness promise within this window, we urge you to make contact within the 5-day period. We want you to enjoy your blooms for as long as possible and will always listen to your feedback.
Refund & Replacement Options
Your satisfaction is vital to us. In instances where flowers are not up to standard on arrival, or do not meet our freshness guarantee, Florist Keston offers two suitable resolutions once your claim is approved:
- Replacement: We will arrange for a fresh bouquet or arrangement, of equal or greater value, to be sent to you at no extra cost as soon as possible.
- Refund: If you prefer, we can process a full or partial refund to the original payment method, depending on the nature and extent of the issue.
We aim to settle any issue promptly and to your complete satisfaction, so you can keep trusting us as your local Keston florist.
How to Make a Complaint
If you are unhappy with your flowers or the service received for any reason, our friendly team is here to help. To submit a complaint, please contact us with details of your order and the issue experienced. Supplying photographs is helpful for order quality concerns. Each complaint is handled individually and respectfully; we aim to acknowledge all customer feedback promptly and provide a fair resolution within a reasonable time frame.
Florist Keston takes all complaints seriously, as each helps us maintain and enhance our renowned service that Keston households and businesses rely on.
Your Trusted Local Keston Florist
Florist Keston has built its reputation on quality, reliability, and customer care. As your trusted neighbourhood florist serving homes and businesses throughout Keston, we thank you for choosing us. If you have any questions about our returns, refunds, or complaint procedures, or if you need assistance with your order, please don’t hesitate to reach out. Your happiness with our fresh flowers is the reason we do what we do.
